Was Girlfriend A Hero For Fighting the Hierarchy To Get Her Boyfriend’s Medical Bill Down By 99%?

As medical costs continue to rise, one brave soul puts up her dukes to the hierarchical powers that be to bring down her boyfriend’s medical bill. Here is the girlfriend’s account of her experience around holiday time. We’ll name her Jane.

Jane’s boyfriend went to the emergency room after an accident and got “a truly ridiculous bill back.” She offered to fight the bill for him because she’d done it before, and he said sure. She went all-out because the bill was out five grand, after insurance, which would screw up their holiday plans.

Jane’s Boyfriend Gets A ‘Ridiculous’ Hospital Bill

Jane had her boyfriend call the hospital to authorize her to handle his bill and access his medical records. She reviewed an itemized bill and compared the prices for each code to the fair prices.

Jane Working In a Frenzy

She called the billing department about the bill, but that department only collects bills, so she needed to contact the administration to dispute the account. She was bounced around the call center for hours but didn’t get far.

Jane Made Calls To The Billing Department

Jane did a Google and LinkedIn search for the hospital board of directors and upper management. She received 30 email responses from the most influential people at the hospital, plus the hospital’s investors.

Jane Reached Out To the Most Influential Managers

Daily,  she sent out responses, working her way up the chain and writing an (increasingly long) email describing how they billed my “client” seven times over the fair price for services rendered. OP told them how their billing department, customer service department, and the growing list of management she’d emailed had failed to address the issue.

Jane escalated the emails until she wrote the director-level staff with the entire board of directors and CC’d several outside investors, asking for a written statement regarding their justification for billing at a rate seven times higher than the national average for commensurate services to what is available at other hospitals.

Jane Sent Her Analysis of Service Pricing to The Board of Directors and Investors

Jane shared her results with her boyfriend, saying, “Well, once I’d done all that (only 15 minutes a day), they reduced the bill… From $5000 to $26. Yep, twenty-six @#$%&* dollars.”

Finally, Jane Shares the Results With Her Boyfriend

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